DELIVERY & RETURNS

Shipping

Items are usually dispatched within 3 working days of your order being received, although may take longer during busy periods. I am very much a one-woman show so your patience is appreciated!

UK items are shipped using Royal Mail 48hr Tracked Service. 

International Shipping

International parcels are sent on a tracked service. Please allow 17 working days for delivery.

Please note that due to the UK no longer being part of the EU, tax customs and administrative charges will apply. These charges are your responsibility and you will be contacted and required to pay the invoice before you can receive your parcel. I am not able to predict what these charges will be, therefore I suggest you contact your local customs office to understand what these charges may be before you place your order.

Breakages 

I take great care when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur. If your item arrives broken please photograph the item and email me at hilda@hildacarrpottery.com within two days of receiving it. I will arrange a replacement if possible, or a refund.

Returns

I really hope that you are happy with any piece that you purchase from me. However, if you are not, please contact me at hilda@hildacarrpottery.com within seven days of receiving your order and I will arrange a refund or an exchange where possible. Items must be returned to me in the same condition in which they were sent. I'm afraid I am not able to cover any of the postage costs. Any refund given will have the postage costs deducted. The parcel is the responsibility of the customer until it reaches me so please obtain proof of postage.