DELIVERY & RETURNS

Shipping

Items are usually dispatched within 3 working days of your order being received.

UK items are shipped using Evri tracked service. A signature is not required. 

International Shipping

International parcels are sent on a tracked service. Please allow 17 working days for delivery depending on your location.

Orders shipped to Canada and the U.S. may be subject to GST, HST, PST, QST, RST, custom duties, import taxes and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless stated otherwise.

Customs processing may also affect delivery times. I recommend checking your local import rules before placing an order.

Shipping to the EU

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes and carrier brokerage or handling fees. Where available, applicable taxes, duties and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless stated otherwise.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value and shipping method. 

I am currently unable to ship to the EU due to current PPWR rules. I'm hoping this is a temporary situation.

Order Tracking

Once your order is shipped, I will email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Address Accuracy

Please check your shipping address at the checkout. Contact me as soon as possible if you need to correct it.

I am not responsible for lost or stolen packages. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered I am unable to obtain additional information from my partner carriers.

I am unable to refund or replace in the case of loss - so please ensure a safe address and be cautious about using a ‘signature release’ option with couriers.

Breakages 

I take great care when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur. If your item arrives broken please photograph the item and email me at hilda@gmail.com within two days of receiving it. I will arrange a replacement if possible, or a refund.

Returns

I really hope that you are happy with any piece that you purchase from me. However, if you are not, please contact me at hilda@gmail.com within seven days of receiving your order and I will arrange a refund or an exchange where possible. Items must be returned to me in the same condition in which they were sent. I'm afraid I am not able to cover any of the postage costs. Any refund given will have the postage costs deducted. The parcel is the responsibility of the customer until it reaches me so please obtain proof of postage.

Any items bought as seconds and samples are considered final sale and won’t be eligible for returns.

International Orders are considered final sale, and as such won’t be eligible for returns (except for in such instances as breakage or fault in product).